#kiwl-support-root {
  --kiwl-primary: #1e3a8a;
  --kiwl-primary-dark: #1e40af;
  --kiwl-accent: #3b82f6;
  --kiwl-green: #22c55e;
  --kiwl-green-dark: #16a34a;
  font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
  position: fixed;
  bottom: 24px;
  right: 24px;
  z-index: 99999;
  direction: ltr;
}

#kiwl-support-root.rtl {
  right: auto;
  left: 24px;
  direction: rtl;
}

.kiwl-support-toggle {
  width: 60px;
  height: 60px;
  border-radius: 50%;
  border: none;
  cursor: pointer;
  background: linear-gradient(135deg, var(--kiwl-primary) 0%, var(--kiwl-accent) 100%);
  color: #fff;
  box-shadow: 0 6px 24px rgba(30, 58, 138, 0.45);
  display: flex;
  align-items: center;
  justify-content: center;
  transition: transform 0.2s, box-shadow 0.2s;
  position: relative;
}

.kiwl-support-toggle:hover {
  transform: scale(1.06);
  box-shadow: 0 8px 28px rgba(30, 58, 138, 0.55);
}

.kiwl-support-toggle svg {
  width: 28px;
  height: 28px;
}

.kiwl-support-toggle .kiwl-badge {
  position: absolute;
  top: 2px;
  right: 2px;
  width: 14px;
  height: 14px;
  background: #22c55e;
  border: 2px solid #fff;
  border-radius: 50%;
  animation: kiwl-pulse 2s infinite;
}

#kiwl-support-root.rtl .kiwl-support-toggle .kiwl-badge {
  right: auto;
  left: 2px;
}

@keyframes kiwl-pulse {
  0%, 100% { transform: scale(1); opacity: 1; }
  50% { transform: scale(1.15); opacity: 0.85; }
}

.kiwl-support-panel {
  position: absolute;
  bottom: 76px;
  right: 0;
  width: 370px;
  max-width: calc(100vw - 32px);
  max-height: 520px;
  background: #fff;
  border-radius: 16px;
  box-shadow: 0 12px 48px rgba(0, 0, 0, 0.18);
  display: none;
  flex-direction: column;
  overflow: hidden;
  animation: kiwl-slide-up 0.28s ease;
}

#kiwl-support-root.rtl .kiwl-support-panel {
  right: auto;
  left: 0;
}

.kiwl-support-panel.open {
  display: flex;
}

@keyframes kiwl-slide-up {
  from { opacity: 0; transform: translateY(12px); }
  to { opacity: 1; transform: translateY(0); }
}

.kiwl-support-header {
  background: linear-gradient(135deg, var(--kiwl-primary) 0%, var(--kiwl-accent) 100%);
  color: #fff;
  padding: 16px 18px;
  display: flex;
  align-items: center;
  gap: 12px;
}

.kiwl-support-avatar {
  width: 42px;
  height: 42px;
  border-radius: 50%;
  background: rgba(255, 255, 255, 0.2);
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
  font-size: 14px;
  flex-shrink: 0;
}

.kiwl-support-header-text h3 {
  margin: 0;
  font-size: 15px;
  font-weight: 600;
}

.kiwl-support-header-text p {
  margin: 2px 0 0;
  font-size: 12px;
  opacity: 0.9;
}

.kiwl-support-close {
  margin-left: auto;
  background: none;
  border: none;
  color: #fff;
  cursor: pointer;
  padding: 4px;
  opacity: 0.85;
  line-height: 1;
}

#kiwl-support-root.rtl .kiwl-support-close {
  margin-left: 0;
  margin-right: auto;
}

.kiwl-support-close:hover { opacity: 1; }

.kiwl-support-messages {
  flex: 1;
  overflow-y: auto;
  padding: 16px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  background: #f8fafc;
  min-height: 200px;
  max-height: 300px;
}

.kiwl-msg {
  max-width: 88%;
  padding: 10px 14px;
  border-radius: 14px;
  font-size: 13.5px;
  line-height: 1.55;
  color: #1e293b;
  animation: kiwl-fade-in 0.3s ease;
}

.kiwl-msg.bot {
  align-self: flex-start;
  background: #fff;
  border: 1px solid #e2e8f0;
  border-bottom-left-radius: 4px;
}

#kiwl-support-root.rtl .kiwl-msg.bot {
  align-self: flex-end;
  border-bottom-left-radius: 14px;
  border-bottom-right-radius: 4px;
}

.kiwl-msg.user {
  align-self: flex-end;
  background: var(--kiwl-primary);
  color: #fff;
  border-bottom-right-radius: 4px;
}

#kiwl-support-root.rtl .kiwl-msg.user {
  align-self: flex-start;
  border-bottom-right-radius: 14px;
  border-bottom-left-radius: 4px;
}

.kiwl-msg.page-ref {
  background: #eff6ff;
  border-color: #bfdbfe;
  font-size: 12.5px;
}

.kiwl-msg.page-ref strong {
  display: block;
  color: var(--kiwl-primary);
  margin-bottom: 4px;
  font-size: 12px;
}

@keyframes kiwl-fade-in {
  from { opacity: 0; transform: translateY(6px); }
  to { opacity: 1; transform: translateY(0); }
}

.kiwl-typing {
  align-self: flex-start;
  display: flex;
  gap: 4px;
  padding: 12px 16px;
  background: #fff;
  border: 1px solid #e2e8f0;
  border-radius: 14px;
}

.kiwl-typing span {
  width: 7px;
  height: 7px;
  background: #94a3b8;
  border-radius: 50%;
  animation: kiwl-dot 1.2s infinite;
}

.kiwl-typing span:nth-child(2) { animation-delay: 0.2s; }
.kiwl-typing span:nth-child(3) { animation-delay: 0.4s; }

@keyframes kiwl-dot {
  0%, 60%, 100% { transform: translateY(0); opacity: 0.4; }
  30% { transform: translateY(-4px); opacity: 1; }
}

.kiwl-support-actions {
  padding: 12px 16px 16px;
  background: #fff;
  border-top: 1px solid #e2e8f0;
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.kiwl-quick-btns {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.kiwl-quick-btn {
  flex: 1;
  min-width: calc(50% - 4px);
  padding: 9px 12px;
  border: 1px solid #cbd5e1;
  border-radius: 10px;
  background: #fff;
  color: var(--kiwl-primary);
  font-size: 12.5px;
  font-weight: 500;
  cursor: pointer;
  transition: background 0.15s, border-color 0.15s;
  text-align: center;
}

.kiwl-quick-btn:hover {
  background: #eff6ff;
  border-color: var(--kiwl-accent);
}

.kiwl-quick-btn:disabled {
  opacity: 0.5;
  cursor: default;
}

.kiwl-wa-btn {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 10px;
  width: 100%;
  padding: 13px 16px;
  border: none;
  border-radius: 12px;
  background: var(--kiwl-green);
  color: #fff;
  font-size: 14px;
  font-weight: 600;
  cursor: pointer;
  text-decoration: none;
  transition: background 0.15s;
}

.kiwl-wa-btn:hover {
  background: var(--kiwl-green-dark);
  color: #fff;
}

.kiwl-wa-btn svg {
  width: 22px;
  height: 22px;
  flex-shrink: 0;
}

.kiwl-wa-btn.hidden {
  display: none;
}

@media (max-width: 480px) {
  #kiwl-support-root {
    bottom: 16px;
    right: 16px;
  }
  #kiwl-support-root.rtl {
    left: 16px;
  }
  .kiwl-support-panel {
    width: calc(100vw - 32px);
  }
}